Video Call Center

-Incorporating live callers from all over the world to programming.
-Enables programmers to create an open conversation with their audience while maintaining editorial control.

Smart Phones can also make smart television.
Today’s television programmers need to find innovative approaches to interact with their audiences. At the same time, IP video tools are getting better, smartphones are smarter and viewers increasingly want their opinions to be part of the story.

Made Free Productions has seen these trends converging and has been hard at work developing a suite of tools to permit program producers to marry the benefits of video over IP so viewers, experts and celebrities can participate in live and live to tape programming.

Made Free Productions’ suite of tools are being used to create hundreds of hours of programming, incorporating thousands of live callers from all over the world to make the shows engaging, fun and very, very interactive. This enables programmers to create an open conversation with their audience while maintaining editorial control, high quality and limiting costs. The result is a new genre of video caller talk television, that supports breaking news, political specials, game shows and more. All with no additional cost for remote content acquisition. Working with virtually any Video over IP application, viewers, experts, reporters and stars can all participate with their smartphones and computers from wherever they are to create what we’ve dubbed “Participatory Television.”

Made Free Productions’ platform supports three natively support applications to ensure compatibility across almost every tablet, computer and smartphone. The applications do not require download, username  or password creation on the contributor end.The client’s team sends a single link to the contributor, determines the ideal connection based on device and connectivity and can switch seamlessly between the applications without additional effort from the guest.

FaceTime
FaceTime permits native connections on every Apple device with simple click to answer outgoing connections and high video and audio quality.

Made Free Productions WebRTC
Made Free Productions’ WebRTC provides high video and audio quality and runs natively in many device browsers including those supported by Android and Windows. It adapts to a wide variety of bitrates and is constantly improved by VCC’s engineering team. It includes a feature to output native 16:9 regardless of the aspect ratio of a contributor’s device – a handy feature when guests rotate their smartphones.

Gruveo
Gruveo provides a good quality connection in lower bandwidth conditions at somewhat lower resolution and tighter framing.

Scheduling Engine & Contact Manager coordinates efforts – A single platform for multiple departments permitting contact information and schedules to be easily shared and avoiding retyping and subsequent data entry errors.
Real-Time 2 Way Connections create intimacy – Applications supported by AirFirst™ all include support for return video and mix-minus IFB at low latency, permitting natural conversations between studio hosts and remote contributors.
Browser-Based control from anywhere – AirFirst™ can be operated from anywhere.

Application agnostic works with almost every consumer device – The platform currently supports three different ways of connecting with contributors, permitting test callers and transmission operators to match the connection method with the device capabilities and connection speed.
Call Manager Pro™ speeds on-air calls – There’s no need to position or resize windows, remove return windows, or set audio delays and levels. The AirFirst™ platform communicates with Call Manager Pro™ (CMP) software residing on the VCC provided endpoints to create a full-framed version of the connection, automatically removing chat windows and control buttons and managing lip-sync to provide a broadcast quality 1080i output.